Terms & Conditions 

 Accommodation bookings made though Canaries Care are governed by the following Terms & Conditions 

1. Terms of Payment  Your contract comes into existence with us when we receive your deposit.  An invoice for the cost of the break (less any deposit paid) is issued at the time a booking is confirmed.  The invoice will show the date on which the full balance is due, which is 8 (eight) weeks prior to your scheduled arrival.  We reserve the right to regard the booking as being cancelled if the balance is not received by then and we will be entitled to retain any deposit(s) paid.   We will send a payment reminder shortly before the balance is due.  If the booking is made within 8 (eight) weeks of arrival, full payment must be made at the time of booking and the contract between us comes into effect upon your confirming to us the acceptance of the arrangements and our receiving payment.  For your security do not send cash through the post.  Always use a secure method of payment, such as cheque, postal order or bank transfer.  Canaries Care also accepts payment by Visa, Electron, Master card, Maestro and Solo.  A 2% administration fee will be added to all bookings made by card.  Details will be given when confirming booking of your holiday.  Deposits and balances are non refundable.

2. Price Prices shown in the Canaries Care brochure or web site for guest and carers are per person, per week.  Once you have paid your deposit and received your confirmation, the price of the break is guaranteed with the exception of any additional costs.  A letter of confirmation with full details of your booking will be sent once your deposit and form has been processed. Deposits for holidays are as follows:

            Holidays priced up to �500.00 require a deposit of �100.00

            Holidays priced between �501.00 and �1000.00 require a deposit of �150.00

  Holidays priced over �1000.00 require a deposit equal to 15% of the holiday price.

3. Insurance It is a condition that you provide your own adequate, comprehensive travel insurance to protect deposits and balances, cancellation, delays and luggage costs.  Canaries Care will not accept any responsibility for medical expenses, cost of repatriation, loss of damage to possessions or any other costs, losses or damages of any kind which would be covered by a comprehensive travel insurance policy.  Insurance details will need to be provided on booking your holiday.

4. Cancellation:  Cancellations by you:  You may cancel your break at any time.  All Cancellations must be made in writing by the lead name & sent by recorded delivery to  234 Rutland Road, West Bridgford Nottingham. NG2 5EB.  Cancellation of the accommodation will be made from the day of receipt, by us, of the letter sent by the lead name.  No monies that have been paid to us (including the deposit), will be returnable.  This includes the full payment if it has been made.  Canaries Care will however, confirm in writing that these monies have been made, so as any insurance claims may be made/settled.  Cancellation by us:  In the very unlikely event that a specific accommodation ceases to be available, as booked, and we are unable to offer you equivalent alternative accommodation, we will refund any monies already paid to Canaries Care only  (i.e. no money for flight tickets will be paid) in the event of cancellation (including any deposit(s) paid.  Force Majeure.  If cancellation or change by us is brought about by war, riots civil commotion, strikes, disasters, terrorist activities, bad weather, acts of any government or public authority, acts of god or other events outside our control we shall not be held responsible in any way, except to refund any monies already paid in the event of cancellation.   We also reserve the right to cancel the break of any guest who persistently displays inappropriate behaviour during their stay with us.  In this instance, payment for the break will be retained.

5. Complaints  It should be noted that we act only as agents to arrange the booking on behalf of the owner(s) of the booked property and therefore we do not except responsibility for the condition of the accommodation. None the less, we have personally inspected the accommodation and facilities.  A representative of Canaries Care (or the owner, if available) will endeavour to help and resolve any justifiable complaints or problems. If you are unhappy with the level of service provided by Canaries Care then please take it up with your holiday contact who will be available throughout your holiday. If you are not satisfied with the response then please send your complaint in writing within 28 days of your return from your break to: 234 Rutland Road, West Bridgford, Nottingham. NG2 5EB

6. Property Damage  Should any furnishings or fixtures in the accommodation be lost or damaged you will be required to make immediate cash settlement with a representative of Canaries Care or the owner, for any necessary replacement(s) or repair(s).   We accept no responsibility for loss or damage to your property

7. Changes  If, after the contract comes into effect, you wish to make any changes to the details of your booking (e.g. arrival date or accommodation) we will endeavour to comply.  This will only be considered if the chosen property(s) have suitable availability and a charge for these changes may apply.  The lead name will be informed of any additional charge(s) before they are made.  The changes will only be made once written confirmation of acceptance of any additional charges and the changes has been received by Canaries Care.  Changes by us: Whilst every effort is made to ensure the accuracy of your booking, amendments may sometimes be necessary.  We reserve the right to make minor changes both before and after your booking has been made.  Where a major change is necessary, you will be advised in writing of the following options:

1. Accepting the changes for the break
2. Accepting alternative arrangements together with any price difference, this may be lower or higher
3. Cancelling your arrangements with us without charge.

8. Mains Services Canaries Care nor the property owners accept any liability for the loss of main services, such as electricity, gas or water supplies, nor any actions taken in the vicinity of the property by any authority over which there is no control.

9. Visas and Passports   At time of publication of these Terms & Conditions, no Visas were necessary for the Canary Islands, specifically Lanzarote.  If you are not a British Citizen you should contact your Embassy for information and advice on the passport and visa requirements that may be required to enter the Canary Island, specifically Lanzarote.  Please note: it is your responsibility to have a valid passport with a minimum of 6 months is required and appropriate visa for your departure from the U.K. Canaries Care take no responsibility for this matter.

10. Health Matters General standards of safety and hygiene in other countries differ from those in the U.K. and you should, therefore, exercise great care, particularly with the choice of food and drink.  At the time of publication of these Terms & Condition, no compulsory vaccinations or other health precautions were required for British Citizens visiting the Canary Islands, specifically Lanzarote.  If you are not a British Citizen or require any advice on recommended health precautions (please remember health regulations are subject to change) you should consult your doctor for up to date advice.  This is particularly important if you are pregnant, elderly or taking children with you.

11. Pregnancy  If you are pregnant you should check with your doctor before you travel. If you are more than 28 (twenty eight) weeks pregnant at the time of your return flight, airlines insist upon a medical certificate stating you are fit to fly.  If you are 32 (thirty two) weeks pregnant at the time of your return flight they may refuse to carry you.  Please also note the restrictions on your travel insurance policy.  Canaries Care take no responsibly for enquiring about such information and therefore our cancellation and change policy apply (terms 1 (one) & 4 (four).

12. Accommodation  We have attempted to describe in as much detail as possible, the accommodation on offer in the variety of villas and apartments.  However, due to the individuality of the majority of our properties, it is almost impossible to cover every detail appertaining to each one we advertise.  Furthermore, most of our villas and apartments are privately owned and therefore furnishings and equipment may be replaced or updated as the owners think fit and this will not always be reflected in our website photographs (although we do try to update any changes as soon as possible).  As a family run business, living in Lanzarote, we have first hand knowledge of the properties featured and we are always prepared to discuss at length the different aspects of each one, to ensure you are choosing the most suitable for your holiday.  For example, should you wish to know more about a villa location, its seclusion and privacy around its pool or suitability for the disabled please telephone us and we will always be happy to help.  All accommodation is booked exclusively for the persons named on the booking form.  No other persons may use the accommodation without the express permission of the company.

13. Digital TV Where digital television systems are installed in properties, it should be noted that these can vary. English digital systems currently have access to very few free channels.  Many other channels are available though various pay packages (although even if the full amount was paid, it is still not possible to receive all the channels you would in the U.K.).Some villa owners endeavour to supply these channels via other satellites, gaining most film, news, entertainment and sports channels.. Spanish digital systems generally do not have these programs or any English Channels.  As some of the channels received in the Canary's, specifically Lanzarote, are on the very edge of the British satellite signal, bad weather can effect the digital broadcasts, this is only temporary. However Canaries Care do not guarantee the ability for any of the accommodation we supply to constantly receive digital signals, and therefore will not compensate clients for loss of this service.

14. Car Hire We have made arrangements with a reputable car hire company, to provide pre-booked car hire at fully inclusive prices.  The car hire provided includes, insurance, local taxes and unlimited mileage.  We do not, however, operate, or own this company and only act as a third party information service.  Although we are happy to help in this matter, any monetary transactions must take place through yourselves and the car hire company on arrival.  Therefore, before making payment, you must satisfy yourselves as to the rental condition, insurance and condition of the car before taking delivery.  If you require an adapted taxi we can organise this for you.

15. Building Work Building works and noise are almost unavoidable in certain developing resorts.  Unfortunately such developments are not under our control, nor do we receive advance notice of when they will begin.  However, where we are aware of any works, which may reasonably be considered to adversely affect your enjoyment, we will notify you as soon as possible.  Where necessary we will endeavour to offer you alternative accommodation.

16. Personal Articles All baggage, including personal articles, is at all times and under all circumstances at owner's risk.  Although crime is very minimal on the Canary Island, specifically Lanzarote, clients are always advertised to be vigilant about their own personal and belongings security. No responsibility is accepted for the client's failure to carry passports, visas or other documents required for the purpose of the journey.  All Villas have safes in them for your personal belongings

17. Refusing bookingsCanaries Care reserves the right to refuse any booking.  In addition we reserve the right to cancel or curtail any break due to inappropriate behaviour.  Canaries Care has a zero tolerance policy on alcohol and substance abuse. 

18. Confidentiality All personal data held about clients will be stored in accordance with the data protection act 1998.

19. Accommodation supplements We may be able to offer accommodation on a single occupancy basis, where this is available an additional single supplement will need to be paid.

20. Miscellaneous  The maximum number of people occupying the accommodation booked must not exceed the number of people specified when making the holiday booking.  We reserve the right to terminate you holiday due to your misconduct or the misconduct of anyone in your party.  These Terms & Conditions shall be governed by and constructed in accordance with English Laws and you agree to submit to the non-exclusive jurisdiction of the English Courts

21. Terms and conditions agreed with local authorities supersede the standard Terms and Conditions